Our Process And What it’s Like to Work with Us

This week’s topic is one I realized we haven’t covered in a while in understanding whether to renovate your home and how: the PROCESS.

Yep, that’s right, I have never shared the whole process, start to stop, of a design project with you!! Yikes, huh? And it’s pretty important to know, because y’all, a real renovation is NOT like what we see on TV

Our full process includes 15 steps and all the behind-the-scenes meetings we almost never see on screen.

Now- because our jobs vary so much in scope, each step is not necessarily needed for every job.  But in general, here’s the list of our process and how our projects flow: 

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1. Initial Consultation

Our initial consultation is an on-site meeting where we’ll talk about your project, the property, your style, and how you want to live in your new home. We’ll also talk about budget and timeline. This is the moment to really dream big and be open with us, so we can bring as many of your dreams to life as possible.  This is a paid consult as it is a working meeting.  We use the measurements, inspiration pics, and measurements we gather to form an estimate for your project.  This can take a day or so to complete, depending on scope.  Should we mutually decide to work together, we move to step 2.

2. Signing & Retainer

When you’re ready to work with us, you’ll sign our working agreement, send over a retainer, and feel the excitement of knowing that your project has truly begun!

3. On-Site Launch

We’ll come on back to your property for measurements, photos, and a trade day. This means I bring all my trades: electrician, plumber, window covering specialist, painter, dry-waller, framer, flooring installer and carpenter to assess the project and get the estimates ready for our final presentation.

Some projects require us to bring our photographer for more detailed photos, and we take more measurements of the entire space — we’ll be there several hours, but is quite impressive to most homeowners as there are so many people at once!

4. Design Concept

Preparing your design concept takes us a minimum of 4-6 weeks to prepare, as we execute floor plans and elevations, source fabrics and furnishings, get quotes for materials and trades, and create the full concept presentation for you.  We will work together during this time to create the vision you have for your space.

5. Design & Estimates Presentation

The first big reveal! We’ll present the design concept, including estimates, and get your feedback on the direction. Once approved, we’ll collect the deposit for the next stage of the design.

6. Item Ordering 

This is the moment when we start placing orders for furnishings, materials (like countertops or backsplash), and anything else we approved during our Design & Estimates Presentation. The best part? We monitor the orders, handle any issues, receive the products for you, and oversee all installation. You get to relax and let us work our magic!

7. Budget Review

If your project includes any construction or renovation, we’ll review the renovation budget with you one final time before the work begins. We like to dot our i’s and cross our t’s during the process to make sure we’re all on the same page.

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8. Construction Phase (if applicable)

Next is the construction phase and renovation, if applicable to your project. We trust our guys (people we’ve worked with for years, even for my own home!) to get the job done efficiently and professionally.

9. Fixed Element Installation

As we receive orders for large items, such as appliances or materials like countertops, we’ll begin the installation of orders. One of the best parts about hiring us (in my humble opinion) is that you don’t have to stop your day over and over again to receive deliveries. We do it for you, quality check, and keep things moving smoothly.

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10. Furniture Installation & Styling

Next, we layer in the soft furnishings like furniture, window treatments, decor, art, accessories. We finish the look with expert styling!

11. Photography

We bring in our photographer for professional interior photographs. In case you didn’t realize, there is a definite difference between a photographer that photographs people and one who photographs interior.

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12. Punch List

You don’t see punch lists on TV. Even though the home has been revealed, it’s possible that things could come up. Maybe a chair gets delivered in the wrong color, or a lamp arrives broken. We do a final deficiencies walk-through, make a list, and check it twice.

13. Solutions

We’ll go through our punch list to resolve any and all of the deficiencies identified during our walk-through process. This could be fast or slow depending on the solutions available. 

14. Client Closure

Once you’ve seen the solutions in place and looking fabulous, you’ll give us your official stamp of approval and the home is yours to enjoy!

15. Thank You Binder

At one time this was our last step, but more often than not, we give the binder at our presentation meeting. We have found is serves as a good place for our clients to keep up with all necessary paperwork during their project, and a place of reference for important things like serial numbers, etc.

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15 steps is long and thorough, and when we’re talking about one of your biggest investment — thorough is a GOOD thing!

A successful renovation takes time, careful planning, and a whole team of people who are experts at what they do. But let me tell you, having a GC manage the process for you and bring your dream to life, well, that’s true peace of mind!

If you’re not sure whether to recruit a GC for your next remodel, this is a good read to help you decide: Pros vs. Cons: Should You Hire a GC or DIY? And whenever you’re ready, we’re right here for you too. 😉


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